Privacy Policy

1. Who We Are

Cobridge Car Testing Centre ("we", "us", "our") is the data controller responsible for your personal information under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you have any questions about this policy or how we handle your personal data, please contact us using the details above.

2. What Information We Collect

Depending on the services you use, we may collect and process the following categories of personal data:

• Identity information: name, title
• Contact information: address, telephone number, email address
• Vehicle information: registration number, make, model, MOT/service history, mileage
• Financial information: payment card details, billing address (processed securely via our payment provider)
• Booking information: appointment dates, services requested
• CCTV footage: if you visit our premises, you may be recorded on CCTV for security purposes
• Communications: records of correspondence, calls, or complaints between you and us

3. How We Collect Your Information

We collect personal data:

• Directly from you, when you book an MOT, service, or repair, by phone, in person, online, or by email
• From the DVSA/MOT testing database, where relevant to your vehicle's test history
• From your vehicle itself (e.g. registration plate, onboard diagnostics) during testing or servicing
• Automatically, via CCTV, if you visit our site

4. Why We Use Your Information and Our Legal Basis

5. Who We Share Your Information With

We may share your personal data with:

• DVSA (Driver and Vehicle Standards Agency) — MOT test results are required by law to be submitted to the national MOT database
• Payment processors — to handle card transactions securely
• Parts suppliers and subcontractors — where needed to complete repairs or servicing
• Insurance providers — if a claim or warranty matter requires it, and only with your knowledge
• Regulators or law enforcement — where we are legally required to do so

We do not sell your personal data to third parties.

6. How Long We Keep Your Information

• MOT test records: retained in line with DVSA/statutory requirements
• Invoices and payment records: typically retained for 6 years for tax and accounting purposes
• CCTV footage: typically retained for 30 days unless needed for an ongoing investigation
• Marketing consent records: retained until you withdraw consent

7. Your Rights

Under UK data protection law, you have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data, where applicable
• Object to or restrict certain processing
• Request a copy of your data in a portable format
• Withdraw consent at any time, where processing is based on consent

To exercise any of these rights, contact us using the details in Section 1.

8. Complaints

If you are unhappy with how we have handled your personal data, you have the right to complain to the Information Commissioner's Office (ICO):

9. Cookies

If you visit our website, we may use cookies to improve your browsing experience. For details, please see our separate Cookie Policy, or contact us for more information.

10. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.